Refund policy

REFUND & RETURN POLICY

Effective Date: 6 October 2026

At Design Scents Ke, we are committed to providing our customers with quality perfumes, fragrances, and beauty products. We carefully inspect products before dispatch to ensure they are in good condition.

Because perfumes and beauty products are personal-use items, we have the following return and refund policy:

1. Returns

We accept returns only where:

The wrong product was sent to you.
The product arrived damaged or defective.
The product received is significantly different from what was ordered.

To qualify for a return, you must contact us within 24 hours of receiving your order and provide your order number together with clear photos or videos showing the issue.

2. Products That Cannot Be Returned

For hygiene and product-safety reasons, we generally do not accept returns for products that:

Have been opened, used, sprayed, or tested.
Have been damaged after delivery due to customer handling.
Are returned without their original packaging.
Have been altered, refilled, or tampered with.
Are returned because the customer simply changed their mind or does not like the fragrance.

Please choose your fragrance carefully before placing your order.

3. Wrong Item Received

If you receive an item different from what you ordered, please contact us within 24 hours.

After verification, we may arrange for the incorrect item to be returned and provide either:

The correct product, or
A refund where replacement is not possible.

4. Damaged or Defective Products

If your order arrives damaged, please notify us within 24 hours of delivery.

You may be required to provide photographs or a video of the package and product to help us verify the claim.

Where the damage is confirmed to have occurred before or during delivery, we may offer a replacement or refund.

5. Refunds

Approved refunds will be processed after the returned product or claim has been reviewed and approved.

Refunds may be issued through the original payment method or another mutually agreed payment method.

Depending on the payment method or financial institution, it may take additional time for the refund to reflect in your account.

6. Delivery Charges

Original delivery charges are generally non-refundable, except where the return is due to an error on our part, such as sending the wrong product or where the product was damaged before reaching you.

7. Change or Cancellation of Orders

Orders may only be cancelled or changed before they have been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Please contact us as soon as possible if you need to make a change to your order.

8. Refund Approval

All refund and return requests are subject to verification.

Design Scents Ke reserves the right to reject a return or refund request where the product does not meet the requirements of this policy or where there is evidence of misuse, tampering, or damage caused after delivery.