Terms & Conditions
Terms & Conditions
Last Updated: September 2026
Welcome to Design Scents Africa. By accessing our website, browsing our products, or placing an order, you agree to be bound by the terms and conditions outlined below.
Please read these terms carefully before making a purchase.
1. About Our Store
Design Scents Africa provides fragrances and related beauty products to customers in Kenya.
We reserve the right to update product information, prices, promotions, availability, and these Terms & Conditions at any time.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, sizes, prices, and other information displayed on our website are accurate.
However:
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Product colours and packaging may vary slightly from images displayed online.
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Fragrance performance and longevity may vary between individuals due to skin type, body chemistry, weather, and application.
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Product availability may change without prior notice.
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We reserve the right to correct errors in product descriptions or pricing.
3. Prices
All prices displayed on our website are in Kenyan Shillings (KES) unless otherwise stated.
Prices may change at any time. However, once an order has been confirmed and payment has been accepted, we will communicate with you if there is an issue affecting the agreed order price.
Promotional prices and discounts are subject to the terms specified for each promotion.
4. Placing an Order
When you place an order through our website, you are making a request to purchase the selected products.
An order is considered confirmed once we have verified the order details and, where applicable, received the required payment.
We reserve the right to cancel or decline an order in circumstances including:
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Product unavailability.
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Incorrect or incomplete customer information.
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Suspected fraudulent activity.
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Pricing or website errors.
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Failure to complete payment.
If we cancel an order after payment has been received, any applicable refund will be processed through the appropriate payment method.
5. Payment
We provide the payment methods displayed on our website or communicated by our customer service team.
Customers are responsible for providing accurate payment information and ensuring that payments are completed successfully.
Do not share your PIN, password, OTP, or other confidential payment credentials with anyone claiming to represent Design Scents Africa.
6. Delivery
We provide delivery services to customers across Kenya.
Delivery charges and estimated delivery times may vary depending on the customer's location, order size, delivery provider, and other circumstances.
Customers are responsible for providing:
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Correct name.
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Correct phone number.
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Complete delivery location.
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Any additional information required to facilitate delivery.
Delays caused by circumstances outside our reasonable control may occur. We will communicate significant delivery issues where possible.
7. Order Verification
For security and order-processing purposes, we may contact customers by phone or WhatsApp to confirm an order before dispatch.
If we are unable to verify an order, we may delay or cancel its dispatch.
8. Returns and Exchanges
Due to the nature of fragrance and cosmetic products, returns and exchanges may be subject to specific conditions.
A return or exchange may be considered where:
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The wrong product was delivered.
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The product arrived damaged.
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The product received differs materially from the confirmed order.
Customers should contact us as soon as possible after receiving an order and provide details and, where appropriate, photographs of the issue.
Products should remain unused and in their original condition where a return or exchange is requested, unless the issue concerns damage or an incorrect product.
We reserve the right to assess each return or exchange request before approving it.
9. Damaged Products
If your order arrives damaged, please contact us promptly.
Where appropriate, we may request photographs or other information to help us verify the condition of the product and determine the appropriate resolution.
10. Incorrect Products
If you receive an item different from the one you ordered, contact us before using the product.
After verification, we will advise you on the available replacement, exchange, or other appropriate resolution.
11. Perfume Longevity
Fragrance longevity is affected by several factors, including:
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Skin type.
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Body chemistry.
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Temperature and humidity.
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Application method.
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Storage conditions.
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Individual fragrance characteristics.
Therefore, we do not guarantee a specific number of hours of fragrance performance unless such a specification is expressly provided by the manufacturer or stated as part of a specific product offer.
12. Product Usage
Customers are responsible for using fragrance and beauty products according to the product's instructions.
Avoid contact with eyes and follow any warnings or instructions provided on the product packaging.
If you experience irritation or an adverse reaction, discontinue use and seek appropriate professional advice.
13. Website Use
You agree to use our website lawfully and responsibly.
You must not:
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Attempt to gain unauthorized access to our systems.
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Interfere with website functionality.
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Use the website for fraudulent purposes.
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Copy or reproduce website content without permission.
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Submit false or misleading information.
14. Intellectual Property
Unless otherwise stated, website content including text, logos, graphics, photographs, product descriptions, branding, and other materials belongs to or is used by Design Scents Africa with appropriate rights.
You may not reproduce, distribute, modify, or commercially exploit our content without prior permission.
15. Customer Information and Privacy
We may collect information necessary to process orders, provide customer support, facilitate delivery, and communicate with customers.
This may include information such as your name, phone number, email address, delivery details, and order information.
We will handle customer information in accordance with our applicable privacy obligations and our website Privacy Policy.
16. Promotions and Discounts
Promotional offers may have specific conditions, expiry dates, product restrictions, or quantity limitations.
Unless otherwise stated, promotions cannot be combined with other offers.
Design Scents Africa reserves the right to modify or withdraw a promotion where necessary.
17. Third-Party Delivery Services
Where third-party delivery providers are used, delivery is subject to the provider's operational processes.
We will make reasonable efforts to assist customers with delivery-related issues, but delays or disruptions caused by third-party providers may be outside our direct control.
18. Limitation of Liability
Design Scents Africa will make reasonable efforts to provide accurate information and reliable services.
However, we are not responsible for losses or delays resulting from circumstances beyond our reasonable control, including delivery disruptions, network failures, payment-system interruptions, natural events, or other unforeseen circumstances.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded under applicable law.
19. Changes to These Terms
We may update these Terms & Conditions from time to time.
The updated version will be published on this page with the relevant "Last Updated" date.
Your continued use of the website after changes are published constitutes acceptance of the updated terms, subject to applicable law.
20. Governing Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of Kenya.
Any disputes will be handled in accordance with applicable Kenyan law and the appropriate legal or dispute-resolution mechanisms.
21. Contact Us
If you have questions regarding these Terms & Conditions, orders, returns, or any other matter, please contact us:
Design Scents Africa
📞 WhatsApp/Call: 0745 491 449
📧 Email: designstore64@gmail.com