Privacy Policy

Last Updated: September 2026

At Design Scents Africa, we value your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or use our services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have regarding your information.

1. Information We Collect

Depending on how you interact with our website and business, we may collect information such as:

Personal Information

• Full name

• Phone number

• Email address

• Delivery address or location

• Billing information

• Order details

• Customer enquiries and communications

Transaction Information

When you purchase products from us, we may collect information relating to your order, including:

• Products purchased

• Order value

• Payment status

• Transaction reference

• Delivery information

We do not intentionally collect or store your confidential payment credentials, such as your mobile-money PIN, ATM PIN, or banking password.

2. How We Collect Information

We may collect information when you:

• Create an account on our website.

• Place an order.

• Fill in a contact or enquiry form.

• Subscribe to updates or promotional communications.

• Contact us through WhatsApp, phone, or email.

• Communicate with our customer service team.

• Browse or interact with our website.

Some information may also be collected automatically through technologies such as cookies and similar website tools.

3. How We Use Your Information

We may use your information to:

• Process and fulfil your orders.

• Arrange delivery.

• Confirm orders and payments.

• Communicate with you about your purchases.

• Respond to customer enquiries.

• Provide customer support.

• Improve our products, website, and services.

• Send promotional information where permitted and where you have provided the appropriate consent.

• Prevent fraud, abuse, or unauthorized transactions.

• Maintain business and transaction records.

• Comply with applicable legal and regulatory requirements.

4. Communications

We may contact you using the phone number or email address you provide for purposes such as:

• Order confirmation.

• Delivery updates.

• Payment confirmation.

• Customer support.

• Important service notifications.

Where you have opted in to marketing communications, we may also send information about new fragrances, promotions, discounts, and special offers.

You may request to stop receiving marketing communications at any time.

5. WhatsApp Communications

If you choose to contact us through WhatsApp, information you provide through that service may be processed by WhatsApp in accordance with its own privacy policies and terms.

We may use WhatsApp to communicate with you about orders, product enquiries, delivery, and customer support.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

• Remember preferences.

• Keep items in your shopping cart.

• Understand how visitors use our website.

• Improve website performance.

• Support security and fraud prevention.

• Measure the effectiveness of marketing activities.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Sharing Your Information

We do not sell your personal information as a business practice.

We may share relevant information with trusted third parties where necessary to provide our services, including:

• Delivery and courier providers.

• Payment service providers.

• Website hosting and technology providers.

• Customer-support or communication service providers.

• Professional advisers where necessary.

• Government authorities or law-enforcement agencies where required by applicable law.

We only seek to share information that is reasonably necessary for the relevant purpose.

8. Payment Information

Payments may be processed through third-party payment providers.

When you make a payment, the relevant payment provider may process your payment information under its own terms and privacy policies.

Design Scents Africa does not request your confidential PIN, password, or OTP through ordinary customer-service communications.

Never send your PIN, password, or OTP to anyone claiming to be a Design Scents Africa representative.

9. Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own accounts, passwords, devices, and confidential information.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

11. Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally applicable.

• Object to or restrict certain processing.

• Withdraw consent where processing is based on consent.

• Opt out of marketing communications.

• Raise a concern about how your information is handled.

Some requests may be subject to legal or legitimate business requirements.

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children without appropriate authorization where such authorization is legally required.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.

13. Third-Party Websites

Our website may contain links or integrations to third-party websites and services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party service before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically.

15. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Design Scents Africa

📞 WhatsApp/Call: 0745 491 449
📧 Email: designstore64@gmail.com

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.

Design Scents Africa

Your Scent. Your Identity. Your Impression.