FAQ

Frequently Asked Questions

1. What types of fragrances do you sell?

We offer a wide selection of fragrances for men and women, including everyday scents, luxury fragrances, gift options, body mists, and fragrances for different occasions.

2. Are your perfumes long-lasting?

Yes. We carefully select fragrances with good longevity and performance. How long a fragrance lasts can vary depending on skin type, application, weather, and individual body chemistry.

3. Are your perfumes original?

We are committed to providing quality fragrances and clearly communicating the type and source of every product we sell. If you have questions about a particular fragrance, our team can provide more information before you place your order.

4. How much do your perfumes cost?

Our prices vary depending on the fragrance, size, and collection. Please check the product page for the current price and available offers.

5. Do you deliver countrywide in Kenya?

Yes. We offer delivery to customers across Kenya. Delivery times and charges may vary depending on your location.

6. How long does delivery take?

Delivery times depend on your location and the delivery service being used. We will provide you with the relevant delivery information when processing your order.

7. How can I place an order?

You can place an order directly through our website. You can also contact us through WhatsApp if you need assistance selecting a fragrance or completing your order.

📞 WhatsApp/Call: 0798 670 568

8. What payment methods do you accept?

We provide convenient payment options for our customers. Available payment methods will be displayed during checkout or provided by our customer service team.

9. Can I order a perfume as a gift?

Absolutely! Our fragrances make excellent gifts for birthdays, anniversaries, Valentine's Day, celebrations, or simply showing someone you care.

10. Can you help me choose a perfume?

Yes. If you're unsure what to choose, contact us and tell us what type of scent you prefer—for example sweet, fresh, floral, woody, fruity, strong, or sophisticated. We'll help you find suitable options.

11. Can I return or exchange a perfume?

Returns and exchanges are subject to our return policy. Please contact our customer service team before returning any product so we can guide you through the process.

12. What if I receive the wrong product?

Please contact us as soon as possible after receiving your order. Our team will review the issue and guide you through the appropriate resolution.

13. Do you sell perfumes for both men and women?

Yes. We have fragrances for men, women, and customers looking for versatile/unisex scents.

14. How should I store my perfume?

Keep your perfume in a cool, dry place away from direct sunlight and excessive heat. Avoid leaving it in places with large temperature changes, such as inside a hot car.

15. How can I get updates about new fragrances and offers?

Follow Design Scents Africa on our social media channels and stay connected with us for new arrivals, special offers, gift ideas, and fragrance recommendations.